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What is error code [pii_email_8fac9ab2d973e77c2bb9] and how do you fix it?

2 min read
pii_email_8fac9ab2d973e77c2bb9

Quite a common problem with Microsoft Outlook is that users get an error message that says [pii_email_8fac9ab2d973e77c2bb9] or something similar. The reason to why these messages are appearing is not always the same and therefore the solution can vary quite a lot. In this article we’ll briefly go through the most common fixes that will solve the problem.

If you want a full guide we recommend checking out our article that comes with a full solution to error [pii_email_9adeb2eb81f173c673a5]. An error message that is different, but has the very same solution as the [pii_email_8fac9ab2d973e77c2bb9] error.

How to fix [pii_email_8fac9ab2d973e77c2bb9]

This will vary a bit depending in if you are working on a corporate level or running a one man show from your home office. If you are in a corporate building then you should always contact your IT-Department first.

If you are working from home without any backup from an IT-Department, here are the solutions that should solve your problem:

  1. Remove and re-add e-mail accounts
    If you are using multiple e-mail accounts with outlook or have accidentally added your account twice this may cause [pii_email_8fac9ab2d973e77c2bb9]. Go to your account settings in Outlook and remove all accounts then add just a single one to see if the problem persists.
  2. Clear cookies and cache
    If the first method didn’t work make sure that cookies and cache isn’t the issue by clearing them. On your computer, where Microsoft Outlook is installed there is a folder called RoamCache. Remove all files in it.
  3. Update your software
    Old versions of Outlook is a common problem to [pii_email_8fac9ab2d973e77c2bb9]. Simply update your program to see if it resolves the issue.
  4. Modify the SMPT server
    This is a long-shot, but if the problem is remaining, go to your e-mail account settings and change the port number of the outgoing STMP server to 587.
  5. Reinstall the program
    If nothing else has worked, reinstalling might be the only solution to get rid of the [pii_email_8fac9ab2d973e77c2bb9] error.
  6. Contact Microsoft Customer Support
    Still having problems? Then contacting the customer support at Microsoft is the only way to go. You can find them by following this link: Microsoft customer support